In order to expand access to pediatric primary care in Washington state, Seattle Children’s will begin offering virtual visits with our urgent care providers beginning in mid-January. In addition, our Urgent Care (UC) clinic in Seattle at the hospital has moved to a larger space, added providers and expanded its weekday hours to open at 11 a.m. (versus 4 p.m.) effective Monday, January 9.


Virtual visits  

  • Will begin mid-January
  • Patients must be in Washington state at the time of their virtual visit.
  • Virtual UC hours: 1 p.m. to 9 p.m. Monday through Friday and 11 a.m. to 7 p.m. Saturday and Sunday.
  • To schedule, families should use the online Urgent Care scheduling portal and choose “video visit” as their preferred location.
  • Virtual visits will be for children with these symptoms:
    • Allergies
    • Bite (animal, human, insect)
    • Cold and flu symptoms
    • Constipation
    • Cough/congestion
    • Croup
    • Diarrhea
    • Eye infection
    • Fever age 2+ years
    • Head injury (no loss of consciousness)
    • Injury advice
    • Lice
    • Nausea/vomiting
    • Sinus infection
    • Skin rash
    • Sore throat
    • Urinary tract infection

Seattle Children’s UC clinics in Bellevue, Everett and Federal Way will continue to operate as before: from 4 p.m. to 10:30 p.m. Monday through Friday and 11 a.m. to 8 p.m. on weekends. Appointments are always recommended; we allow walk-ins but cannot guarantee all walk-ins will be seen.

Scheduling tips for urgent care (virtual or in-person visits)

Our scheduling portal opens at midnight for the following day. All appointment slots are full by mid-morning but about 30% will cancel or no-show. If a family cancels, their slot will open immediately online so we encourage families to monitor the website and book an appointment if one opens up, even if they are a walk-in already waiting to be seen.

The best way to get a walk-in appointment

The optimal time for a walk-in patient to arrive is typically from 9 p.m. to 10:30 p.m. rather than when the UC clinic first opens. However, we cannot guarantee walk-ins will be seen even if they arrive before doors close at 10:30 p.m.

New phone number for Urgent Care: 206-987-2211

We recently established this dedicated phone line to assist families who have questions about urgent care or need help scheduling an appointment.