Seattle Children’s has been able to significantly reduce the referral backlog that has slowed our intake process over the last two months. We are now taking 24 to 36 hours to process incoming referrals (which means to finalize them and put them in the queue) – down from 2 to 3 days earlier in January. They are triaged and scheduled after that. The backlog in referrals originated with unanticipated staffing shortages in our clinical intake team in December. We are continuing to train and onboard new staff to ensure prompt attention to all provider referrals. Thank you for your patience.
If you have a concern about whether your referral was received, please call us at 206-987-2080, option 1, rather than re-sending the referral. To see if an urgent referral has been received, please call 206-987-2080, option 2.
