Provider FAQs – Operating Rooms

Updated Feb. 28, 2020

Q: How should we refer patients with possible surgical needs?

A: Please follow our normal referral process.

Q: If my patient’s surgery was previously cancelled or postponed, will they need to get a new referral to reschedule?

A: In some cases a new referral may be required, if the prior authorization expired. Seattle Children’s staff will handle this for patients rather than asking them to call their PCP for a new referral.

Q: My patient’s surgery has been postponed for a long time. How soon can they reschedule?

A:  The timing of rescheduling procedures is determined by several factors, including how soon the surgery needs to be done (based on discussions with their attending provider). Over the coming days and weeks, coordinators from the Surgery Center will contact families to give updates about possible reschedule dates.

We understand the impact that postponing surgeries has on our patients, families and referring providers, and are deeply sorry for the inconvenience. We are grateful for your understanding and your partnership and support during this period.

Q: Where should I direct families who have questions?

A: If your patient or family has a concern, please ask them to visit our website for the most up-to-date information or call Patient and Family Relations at 206-987-2550. If they need an interpreter, they may call 866-583-1527 and ask to be connected to this number: 7-2550.