Seattle Children's Provider News

Special Update: Problem with ED Faxes

A technical issue in our recent transition to Epic resulted in faxes not being sent from our Emergency Department to PCPs after their patients were seen in our ED, from Oct. 3 to Oct. 20. We have resolved the problem and apologize for any difficulties it caused for you, your patients or your practice.

If you would like to receive a list of your patients who were seen in our ED between Oct. 3 and Oct. 20, please email us at physician.relations@seattlechildrens.org. Although ED reports were not faxed out during this period, they were placed in patients’ charts and you can access them through EpicCare Link.

If you experience any problems with EpicCare Link or have questions about it, please call our EpicCare Link help desk at 206-987-4444, which is available 24/7.

Again, thank you for your patience and understanding as we make the transition to Epic.

Special Update: EpicCare Link Help Line Is Now Available 24/7

Seattle Children’s EpicCare Link provider help line, 206-987-4444, is available to answer your questions and/or help resolve technical issues. We are pleased to announce beginning Thursday, October 22 at 4:30 p.m. the line will be available 24/7. You may also visit our Getting Started and Technical Support web pages for basic information, or email your questions to EpicCareLink@seattlechildrens.org which is monitored during standard business hours.

Seattle Children’s transitioned to EpicCare Link in early October. It allows providers to access patients’ clinical information at Seattle Children’s and submit referrals (faxed referrals are still accepted). For more information about EpicCare Link, visit here.

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For Urgent Referrals, Please Call Us Directly

We have been experiencing a referral backlog since early October due to our transition to EpicCare Link. If you have an urgent referral please send it in the usual way and then call our Clinical Intake Coordinators directly at 206-987-2080, option 2. We will be able to quickly pull your referral from the top of the referral queue to expedite the referral process.

We will let you know as soon as we have resolved the issue. Thank you for your continued understanding.

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Oct. 29 CME on Hematology and Cancer

Approaches to Anemia for PCPs Plus Updates on Bone Tumor and Osteosarcoma

Join Seattle Children’s Drs. Katie Carlberg, Sarah Leary and Katie Albert to hear about the latest updates in pediatric hematology and cancer during this evening program. Participants will earn Category II CME credit. View the flyer to learn more.

When: Thursday, October 29 from 6 to 7 p.m.

Where: Via Webex (dial-in provided when you RSVP)

Please RSVP by October 28 to jen.mueller@seattlechildrens.org.

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Special Update: Temporary Referral Backlog – For Urgent Referrals, Please Call Clinical Intake Directly

Wednesday, Oct. 14 – Seattle Children’s is experiencing a temporary referral backlog related to our transition on Oct. 3 to Epic. We will let you know when this issue is resolved.

In the meantime, if you have an urgent referral please send it in the usual way and then call our Clinical Intake Coordinators directly at 206-987-2080, option 2. We will be able to quickly pull your referral from the top of the referral queue to expedite the referral process.

Thank you for your patience and understanding as we adjust to our new workflows with Epic.

If you have EpicCare Link specific questions, please contact the help desk at 206-987-4444 or EpicCareLink@seattlechildrens.org.

As always, if you would like to contact our Physician Relations team, please email us at  physician.relations@seattlechildrens.org.

Seattle Children’s Transitions to Epic

On Saturday, Oct. 3, Seattle Children’s transitioned to using the Epic electronic medical record system (EMR). PHIN and eReferral are no longer in use.

Patient health information is now available to community providers via the web-based application EpicCare Link. Providers may also use EpicCare Link to submit referrals to Seattle Children’s, although faxed referrals will still be accepted.

Previous users of PHIN and eReferral should have received their new log-in credentials for EpicCare Link in September.  If you did not, please contact us at physician.relations@seattlechildrens.org.

If you are a Seattle Children’s Care Network (SCCN) user, nothing has changed in how you access your patients’ medical records; please continue to log in to EpicCare Link as usual through the Okta portal. Likewise, any provider with a Seattle Children’s badge ID should access EpicCare Link through Okta. Read full post »

Radiology/Lab Requests: Send Paper Orders with Patients (October Only)

During October, as Seattle Children’s transitions to Epic, we anticipate the possibility that PCPs’ faxed radiology or lab orders may not be received in a timely manner. As a precaution, if you are sending in your patient for imaging or labs, please fax in the order as usual but also give a paper order to the family to bring with them. This will help us be able to see your patient if they arrive without an appointment and we haven’t received the faxed order by the time they arrive.

Thank you for your understanding and cooperation as we switch to Epic.

Map of COVID-19 Testing Sites Across Washington

The Washington Department of Health has published a map of all Washington state COVID-19 testing sites including hospitals, clinics, community-based sites and drive-throughs. The list provides information about cost, whether an appointment is needed and whether testing is offered in other languages.

Visit Seattle Children’s COVID-19 testing page for information about ordering a COVID-19 test for your patients age 20 and younger at one of our 4 testing sites. Walk-up testing is not available; appointments are required.

As of Oct. 4, Seattle Children’s has tested 13,755 children with a positivity rate of 1.4% (positive and inconclusive test results.) No patients are in the hospital; those who tested positive are recovering at home.

Seattle Children’s Sees Early Spike in Fall Mental Health Visits to ED

An autumn uptick in mental health visits to the ED is normal as school begins and days darken. This year the surge began unexpectedly early at Seattle Children’s, in August, with about 20 more visits to the ED for mental health concerns than in the previous year. September and October ED numbers are holding steady so far compared to prior years. The difference is the acuity. More kids are arriving with mental health concerns who require admission.

“We all feared the effect that isolation, the pandemic and general societal stress would have on kids,” says Russ Migita, MD, clinical director of Emergency Services. “It’s because of the great work PCPs are doing to support kids and their families that we aren’t seeing even higher numbers in the ED yet. But the busy season is just beginning. We all need to work together to advocate for more resources and options for patients and families in the community.” Read full post »

Telehealth Services and Fees

Billing change: Seattle Children’s is billing a home telehealth administration fee of $75 for all telehealth visits, similar to the facility fee charged for in-person visits. The fee covers hospital expenses for a telehealth visit that are separate from the cost of the medical provider, including equipment and additional staff the hospital provides to support the appointment.

The home telehealth admin fee applies to telehealth visits with our hospital-based clinics, regardless of the provider’s location (e.g. office, home, lab), when patients are seen by a doctor, nurse practitioner, physician assistant or mental health professional. Read full post »