On Oct. 3, Seattle Children’s will transition to the Epic electronic medical record system (EMR). Approximately 5,000 referring providers and their staff will be using EpicCare Link to refer patients and view their patients’ health information at Seattle Children’s.

  • We will no longer use PHIN after Oct. 3. We have also stopped accepting new applications to use PHIN.
  • Providers will be able to submit referrals and access patient information at Seattle Children’s by using the web-based application EpicCare Link (more info below).
  • eReferral was rebranded in August 2020 to become EpicCare Link.

What to expect between now and Oct. 3rd

  • Seattle Children’s will offer virtual demonstrations of EpicCare Link in mid-September. All providers are welcome to attend. No RSVP is required. Webex information will be posted on our website and sent to current eReferral and PHIN users.
    • Sept. 15, 7 to 8 a.m.
    • Sept. 16, noon to 1 p.m.
    • Sept. 17, 6 to 7 p.m.
  • Current PHIN and eReferral users:
    • You will receive new log-in credentials for EpicCare Link in September. Note: Clinical information will not be available on EpicCare Link before October 3. If you are a Seattle Children’s Care Network (SCCN) user, nothing will change; SCCN users will continue to log in as they currently do.
    • Will receive weekly updates in September to facilitate a smooth transition to EpicCare Link.
  • All providers are welcome to attend a virtual Q&A on EpicCare Link with Sharon Armbruster and Adam Felton, technical leads for Seattle Children’s transition to EpicCare Link, on Tuesday, Sept. 29, from 6:30 to 7 p.m. during the second half of Seattle Children’s Category II CME on Anxiety and Related Disorders on the same evening from 5:30 to 6:30 p.m. Please RSVP to [email protected] to receive the WebEx information.

How to sign up for EpicCare link (starting Oct. 3): 

Please see the sign-up link on the healthcare professionals section of our website.

About EpicCare Link

What you can DO in EpicCare Link:

  • Order select labs
  • Order radiology tests
  • Submit referral orders (with multiple attachments)

What you can SEE in EpicCare Link:

  • Select clinical notes
  • Laboratory results
  • Radiology results
  • Microbiology results
  • Diagnostic studies
  • Medication lists
  • Immunizations
  • Future tests
  • Future appointments
  • Vital signs and measurements
  • Patient demographics
  • Allergies
  • Procedures

Note: Emergency Department (ED) reports will look different under Epic

Under the new Epic system, faxed reports sent to providers from our ED will be much longer and are likely to have more information than many providers find immediately useful. We do not have the option with Epic to shorten and customize our ED reports the way we did previously.

MySeattleChildrens is being retired

On Oct. 3, MyChart will become our patients’ and families’ one-stop-shop to communicate with our providers and manage their health information. They will still be able to view their past and current information in our Cerner patient portal, MySeattleChildrens, through the end of the year, but the provider messaging feature will be turned off beginning Sept. 1. Between Sept. 1 and Oct. 3, we will temporarily communicate with families by phone.  Beginning October 3, patients and families can message their providers using their MyChart account, and their health information will be placed in MyChart only.


Please call our Provider Help Desk at 206-987-4444 if you have questions or need assistance.