Referrals

All Articles in the Category ‘Referrals’

Special Update: Problem with ED Faxes

A technical issue in our recent transition to Epic resulted in faxes not being sent from our Emergency Department to PCPs after their patients were seen in our ED, from Oct. 3 to Oct. 20. We have resolved the problem and apologize for any difficulties it caused for you, your patients or your practice.

If you would like to receive a list of your patients who were seen in our ED between Oct. 3 and Oct. 20, please email us at physician.relations@seattlechildrens.org. Although ED reports were not faxed out during this period, they were placed in patients’ charts and you can access them through EpicCare Link.

If you experience any problems with EpicCare Link or have questions about it, please call our EpicCare Link help desk at 206-987-4444, which is available 24/7.

Again, thank you for your patience and understanding as we make the transition to Epic.

Special Update: EpicCare Link Help Line Is Now Available 24/7

Seattle Children’s EpicCare Link provider help line, 206-987-4444, is available to answer your questions and/or help resolve technical issues. We are pleased to announce beginning Thursday, October 22 at 4:30 p.m. the line will be available 24/7. You may also visit our Getting Started and Technical Support web pages for basic information, or email your questions to EpicCareLink@seattlechildrens.org which is monitored during standard business hours.

Seattle Children’s transitioned to EpicCare Link in early October. It allows providers to access patients’ clinical information at Seattle Children’s and submit referrals (faxed referrals are still accepted). For more information about EpicCare Link, visit here.

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For Urgent Referrals, Please Call Us Directly

We have been experiencing a referral backlog since early October due to our transition to EpicCare Link. If you have an urgent referral please send it in the usual way and then call our Clinical Intake Coordinators directly at 206-987-2080, option 2. We will be able to quickly pull your referral from the top of the referral queue to expedite the referral process.

We will let you know as soon as we have resolved the issue. Thank you for your continued understanding.

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Reminder About Ophthalmology Referrals

Seattle Children’s is still temporarily limiting referrals to Ophthalmology to address capacity constraints caused by the pandemic. This will help ensure timely appointments remain available for children who cannot find equivalent care elsewhere.

As a reminder:

  • Ophthalmology does not see children who only need glasses.
  • Ophthalmology sees new patients through age 16 only.
  • Children with developmental disabilities can be seen by most pediatric ophthalmologists outside of Seattle Children’s as long as the patient is able to follow the eye exam (which is the same standard used by Seattle Children’s). Wait times to see these providers are typically shorter than the wait to be seen at Seattle Children’s. Please see our list of Washington eye care providers (PDF) that have been vetted by our faculty.

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Six Tips for Referring to Pulmonary

Our Pulmonary program recently updated its referral guidelines. Below are highlights of helpful information for referring providers. For further details, please visit Pulmonary’s new “Refer a Patient” page.

1. The Pulmonary team at Seattle Children’s is committed to seeing patients for all types of pulmonary concerns, without limitation.

Now is a great time to refer patients to Pulmonary. Our wait times are well below our historical norm (currently 1 to 2 months for new patients), we have telehealth access, and flu season has not yet started. Read full post »

Four Things to Know When Referring to Dermatology

1. The typical wait time for new patients in Dermatology is 4 to 6 months.

Patients with less urgent conditions such as warts, molluscum contagiosum and acne can expect the longest waits.

2. Dermatology has created several new resources to help PCPs manage their patients in primary care and avoid a long wait to see a specialist.

We realize families are often anxious to have conditions like acne, warts and molluscum addressed more quickly than we can see them. To help support more timely treatment, our Dermatology team created the following resources for PCPs:

They are found on Dermatology’s recently updated Refer a Patient page. Read full post »

New Referral Guidelines and PCP Resources From the Neurodevelopmental Program

The Neurodevelopmental program has updated its referral guidelines to clarify what services the clinic does and doesn’t offer and how best to refer patients for a successful first visit. Current wait times for first appointments are approximately six months.

Neurodevelopmental hopes its new referral guidelines will help patients to be seen in a timelier manner and be directed to the provider at Seattle Children’s or elsewhere who will best meet their needs. They stress the importance of submitting a referral that is complete in order to help the family’s first visit go smoothly and be as productive as possible. A complete referral includes the following documents, when available:

  • Therapy reports (occupational therapy, physical therapy, speech) and early intervention notes
  • Questionnaires (M-CHAT, Ages and Stages, Vanderbilt ADHD Diagnostic Rating Scale and other applicable rating scales and/or questionnaires)
  • School records or notes, individualized education plan (IEP) or testing results, developmental assessments
  • Brain imaging reports

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Changes to PEARL Clinic Referrals

The Seattle Children’s Program to Enhance Attention, Regulation and Learning (PEARL) for ADHD is now accepting limited patients. Our demand continues to exceed supply and as our community partners we want to inform you of changes to our referral process.

Moving forward, all referrals to the PEARL clinic need to include a Vanderbilt Assessment completed within the last 3 months by both the patient’s caregiver and teacher along with the top three reasons for referral. Our goal is to see your patients within 4 months of referral to provide specialized evaluation and treatment services.

Learn more at SeattleChildrens.org. Read full post »

Online Scheduling Available for Seattle Children’s Urgent Care

Seattle Children’s is now offering same-day appointment scheduling online and by phone (206-987-2211) for our urgent care locations in Bellevue, Federal Way, Mill Creek and Seattle.

Limited walk-in appointments are also available. If families do not schedule in advance, and we do not have appointments when they arrive, we will do our best to provide them with information about other locations that can care for their child.

Families should arrive 15 minutes before their appointment time to check in. If families are more than 15 minutes late for their appointment, we may need to reschedule.

Additionally, Children’s Urgent Care clinics no longer offer unique holiday hours. Our Urgent Care locations are open seven days a week, including holidays. Our regular hours, including holidays, are:

  • Weekdays: 5 p.m. to 10:30 p.m.
  • Weekends: 11 a.m. to 8 p.m.

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Reminders to Providers Referring Patients

We would like to share the following reminders to providers referring patients to Seattle Children’s:

  • Please have your families call the clinic scheduling line to set up outpatient appointments. Our Contact Center currently is not making outbound calls to families to schedule appointments.
  • We don’t want to incur extra costs for your patient. Please remember to send all relevant reports with your referral, including:
    • Any specialty evaluations, laboratory or radiology testing reports so that we don’t provide duplicate services.
    • Growth charts or data when referring for a growth problem.
    • Your evaluation reports and any work-up reports. Having this information prior to your patient’s appointment allows our provider to better prepare for your patient.

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