Seattle Children’s is making several changes to our Urgent Care clinics to better manage our demand and improve the experience for families.
Starting Mar. 14, Children’s will offer same-day appointment scheduling online and by phone (206-987-2211) for our urgent care locations in Bellevue, Federal Way, Mill Creek and Seattle. (The ability to schedule and phone number will not work until Mar. 14).
Limited walk-in appointments are also available. If families do not schedule in advance, and we do not have appointments when they arrive, we will do our best to provide them with information about other locations that can care for their child.
Families should arrive 15 minutes before their appointment time to check in. If families are more than 15 minutes late for their appointment, we may need to reschedule.
Additionally, Children’s Urgent Care clinics no longer offer unique holiday hours. Our Urgent Care locations are open seven days a week, including holidays. Our regular hours, including holidays, are:
- Weekdays: 5 p.m. to 10:30 p.m.
- Weekends: 11 a.m. to 8 p.m.
Finally, Urgent Care clinics have also updated their scope of care. This includes:
- No sedation will be administered in urgent care. Laceration repairs needing sedation will be referred to the Emergency Department (ED).
- While most of our patients respond well to oral rehydration, those requiring IV hydration will be referred to the ED.
- High score asthmatics needing continuous nebulization treatments will be transferred to the ED.
Please visit seattlechildrens.org/urgentcare to learn more. Read full post »
Seattle Children’s has launched a new follow-up phone call process.
Within two days of leaving the hospital, patient families will now receive a call from our automated system. During this call, our system will ask questions about the patient’s recovery and see if the family needs additional help.
Please share with your patients what they can expect from the call:
- The number calling you will be 206-981-5036. The caller ID will include your name and the words “SCH Care Team.”
- Using the keypad on your phone, answer the questions about your health and progress.
- Based on your answers, a nurse may call you back to offer help and instructions.
Read full post »
Seattle Children’s Urgent Care locations are open seven days a week, including holidays. We no longer offer unique holiday hours. Our regular hours, including holidays are:
- Weekdays: 5 p.m. to 10:30 p.m.
- Weekends: 11 a.m. to 8 p.m.
Read full post »
We would like to share the following reminders to providers referring patients to Seattle Children’s:
- Please have your families call the clinic scheduling line to set up outpatient appointments. Our Contact Center currently is not making outbound calls to families to schedule appointments.
- We don’t want to incur extra costs for your patient. Please remember to send all relevant reports with your referral, including:
- Any specialty evaluations, laboratory or radiology testing reports so that we don’t provide duplicate services.
- Growth charts or data when referring for a growth problem.
- Your evaluation reports and any work-up reports. Having this information prior to your patient’s appointment allows our provider to better prepare for your patient.
Read full post »
Seattle Children’s has increased transparency about our access, scheduling and communication process for Psychiatry and Behavioral Medicine by launching a new online resource “How to Get Services.”
Psychiatry and Behavioral Medicine requires a provider referral to see new patients. If families receive a referral from a provider, we will let the provider know if we have an opening or not. If we do, we will contact the family to schedule.
We are sorry that, at this time, many of our clinics do not have openings for new patients. However, we may have openings in research studies. Families who would like to participate in a research study, should call (206) 987-2164 and press 2. Read full post »
Seattle Children’s is providing influenza vaccinations to inpatients and outpatients. Patients will be screened for eligibility. Seattle Children’s will also offer the vaccination to Emergency Department (ED) and Urgent Care patients. All vaccinations given to children are documented in the Child Profile Immunization Registry.
Seattle Children’s efforts to vaccinate patients are in accordance with recommendations from the Centers for Disease Control and Prevention to increase access to the vaccine in healthcare settings.
For questions about flu vaccinations at Children’s, email Dr. Matthew Kronman, infectious diseases specialist. Read full post »
The Washington Chapter of the American Academy of Pediatrics (WCAAP) is encouraging providers to vote in the 2017 national AAP election for president-elect. Voting will conclude on Sunday, Oct. 15. WCAAP has published the following:
The AAP president helps focus the academy on critical issues including, most recently, combating childhood poverty, ensuring children access to health care and coverage, and protecting the rights and health of immigrant children.
Please help choose the next president-elect who will serve as the 2019 AAP president: Kyle Yasuda, MD, FAAP or Michael A. Weiss, DO, FAAP. We are excited that both candidates hail from the West Coast, and Dr. Yasuda is from our own Washington State. Read full post »
Community providers have asked that psychosocial risk factors in Seattle Children’s Hospital patients be better identified in patient records.
In response, and in the spirit of continuous process improvement, Seattle Children’s Hospital has added a new ‘psychosocial risk’ section to the standard inpatient discharge summary.
Here is an example to demonstrate what the new Psychosocial Risk section will look like:
Seattle Children’s has a new Emergency or Urgent Care? Referral Guide (PDF) to help providers determine whether to refer a patient to Seattle Children’s Emergency Department or to one of our Urgent Care Clinics.
The guide includes a list of conditions, and where patients with those conditions should be seen. It also includes information the Emergency Department and Urgent Care Clinic staff need when you call, as well as diagnostics, pharmacy and Read full post »
