Seattle Children’s is providing influenza vaccinations to inpatients and outpatients during their scheduled visits. Seattle Children’s is also offering the vaccination to Emergency Department and Urgent Care patients. All vaccinations given to patients are documented in the Child Profile Immunization Registry. Patients are screened for eligibility.
We are also offering flu shot vouchers to patients’ family members and household contacts age 3 and older during patient visits and stays. The vouchers can be used at any Bartell Drugs with no out-of-pocket cost (Bartell will bill family members’ insurance, if available, and charge any remaining balance to Seattle Children’s). Family members and household contacts 6 months to 35 months old will need to get their flu vaccine at their primary care provider’s office. Read full post »
If your patient visited Seattle Children’s between August 17 and October 3, their patient information – including labs, notes and other results – will not be visible in Epic until December 18. This includes patients who visited Seattle Children’s prior to August 17 but whose lab or other test results were not resulted until the above timeframe.
Please use PHIN to view patient information for that period. Use your previous PHIN username/password, not your new EpicCare Link username/password. PHIN will be accessible for this purpose until December 31, 2020.
- If you need help accessing patient information quickly, or if you don’t have a PHIN or EpicCare Link account to access patient information, please call our Health Information Management office at 206-987-2173 for assistance. The Health Information Management office is open Monday through Friday 8 a.m. – 4 p.m. Outside of business hours, if it is urgent, please call the Seattle Children’s operator at 206-987-2000 to be routed to the appropriate department.
- If you need help accessing or using EpicCare Link, visit our Technical Support page or call our EpicCare Link Help Desk at 206-987-4444. The helpline is open 24/7.
Referral Backlog update: The backlog in referrals we experienced after our transition to Epic in October has been eliminated. We are no longer advising providers to directly call the Clinical Intake Nurse Line when sending in an urgent referral.
Thank you for your continued patience and partnership as we transition to Epic.
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A technical issue in our recent transition to Epic resulted in faxes not being sent from our Emergency Department to PCPs after their patients were seen in our ED, from Oct. 3 to Oct. 20. We have resolved the problem and apologize for any difficulties it caused for you, your patients or your practice.
If you would like to receive a list of your patients who were seen in our ED between Oct. 3 and Oct. 20, please email us at [email protected]. Although ED reports were not faxed out during this period, they were placed in patients’ charts and you can access them through EpicCare Link.
If you experience any problems with EpicCare Link or have questions about it, please call our EpicCare Link help desk at 206-987-4444, which is available 24/7.
Again, thank you for your patience and understanding as we make the transition to Epic.
Seattle Children’s EpicCare Link provider help line, 206-987-4444, is available to answer your questions and/or help resolve technical issues. We are pleased to announce beginning Thursday, October 22 at 4:30 p.m. the line will be available 24/7. You may also visit our Getting Started and Technical Support web pages for basic information, or email your questions to [email protected] which is monitored during standard business hours.
Seattle Children’s transitioned to EpicCare Link in early October. It allows providers to access patients’ clinical information at Seattle Children’s and submit referrals (faxed referrals are still accepted). For more information about EpicCare Link, visit here.
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We have been experiencing a referral backlog since early October due to our transition to EpicCare Link. If you have an urgent referral please send it in the usual way and then call our Clinical Intake Coordinators directly at 206-987-2080, option 2. We will be able to quickly pull your referral from the top of the referral queue to expedite the referral process.
We will let you know as soon as we have resolved the issue. Thank you for your continued understanding.
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Wednesday, Oct. 14 – Seattle Children’s is experiencing a temporary referral backlog related to our transition on Oct. 3 to Epic. We will let you know when this issue is resolved.
In the meantime, if you have an urgent referral please send it in the usual way and then call our Clinical Intake Coordinators directly at 206-987-2080, option 2. We will be able to quickly pull your referral from the top of the referral queue to expedite the referral process.
Thank you for your patience and understanding as we adjust to our new workflows with Epic.
If you have EpicCare Link specific questions, please contact the help desk at 206-987-4444 or [email protected].
As always, if you would like to contact our Physician Relations team, please email us at [email protected].
On Saturday, Oct. 3, Seattle Children’s transitioned to using the Epic electronic medical record system (EMR). PHIN and eReferral are no longer in use.
Patient health information is now available to community providers via the web-based application EpicCare Link. Providers may also use EpicCare Link to submit referrals to Seattle Children’s, although faxed referrals will still be accepted.
Previous users of PHIN and eReferral should have received their new log-in credentials for EpicCare Link in September. If you did not, please contact us at [email protected].
If you are a Seattle Children’s Care Network (SCCN) user, nothing has changed in how you access your patients’ medical records; please continue to log in to EpicCare Link as usual through the Okta portal. Likewise, any provider with a Seattle Children’s badge ID should access EpicCare Link through Okta. Read full post »
During October, as Seattle Children’s transitions to Epic, we anticipate the possibility that PCPs’ faxed radiology or lab orders may not be received in a timely manner. As a precaution, if you are sending in your patient for imaging or labs, please fax in the order as usual but also give a paper order to the family to bring with them. This will help us be able to see your patient if they arrive without an appointment and we haven’t received the faxed order by the time they arrive.
Thank you for your understanding and cooperation as we switch to Epic.
Billing change: Seattle Children’s is billing a home telehealth administration fee of $75 for all telehealth visits, similar to the facility fee charged for in-person visits. The fee covers hospital expenses for a telehealth visit that are separate from the cost of the medical provider, including equipment and additional staff the hospital provides to support the appointment.
The home telehealth admin fee applies to telehealth visits with our hospital-based clinics, regardless of the provider’s location (e.g. office, home, lab), when patients are seen by a doctor, nurse practitioner, physician assistant or mental health professional. Read full post »
