Announcements

All Articles in the Category ‘Announcements’

Special Update: Problem with ED Faxes

A technical issue in our recent transition to Epic resulted in faxes not being sent from our Emergency Department to PCPs after their patients were seen in our ED, from Oct. 3 to Oct. 20. We have resolved the problem and apologize for any difficulties it caused for you, your patients or your practice.

If you would like to receive a list of your patients who were seen in our ED between Oct. 3 and Oct. 20, please email us at physician.relations@seattlechildrens.org. Although ED reports were not faxed out during this period, they were placed in patients’ charts and you can access them through EpicCare Link.

If you experience any problems with EpicCare Link or have questions about it, please call our EpicCare Link help desk at 206-987-4444, which is available 24/7.

Again, thank you for your patience and understanding as we make the transition to Epic.

Special Update: EpicCare Link Help Line Is Now Available 24/7

Seattle Children’s EpicCare Link provider help line, 206-987-4444, is available to answer your questions and/or help resolve technical issues. We are pleased to announce beginning Thursday, October 22 at 4:30 p.m. the line will be available 24/7. You may also visit our Getting Started and Technical Support web pages for basic information, or email your questions to EpicCareLink@seattlechildrens.org which is monitored during standard business hours.

Seattle Children’s transitioned to EpicCare Link in early October. It allows providers to access patients’ clinical information at Seattle Children’s and submit referrals (faxed referrals are still accepted). For more information about EpicCare Link, visit here.

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For Urgent Referrals, Please Call Us Directly

We have been experiencing a referral backlog since early October due to our transition to EpicCare Link. If you have an urgent referral please send it in the usual way and then call our Clinical Intake Coordinators directly at 206-987-2080, option 2. We will be able to quickly pull your referral from the top of the referral queue to expedite the referral process.

We will let you know as soon as we have resolved the issue. Thank you for your continued understanding.

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Special Update: Temporary Referral Backlog – For Urgent Referrals, Please Call Clinical Intake Directly

Wednesday, Oct. 14 – Seattle Children’s is experiencing a temporary referral backlog related to our transition on Oct. 3 to Epic. We will let you know when this issue is resolved.

In the meantime, if you have an urgent referral please send it in the usual way and then call our Clinical Intake Coordinators directly at 206-987-2080, option 2. We will be able to quickly pull your referral from the top of the referral queue to expedite the referral process.

Thank you for your patience and understanding as we adjust to our new workflows with Epic.

If you have EpicCare Link specific questions, please contact the help desk at 206-987-4444 or EpicCareLink@seattlechildrens.org.

As always, if you would like to contact our Physician Relations team, please email us at  physician.relations@seattlechildrens.org.

Seattle Children’s Transitions to Epic

On Saturday, Oct. 3, Seattle Children’s transitioned to using the Epic electronic medical record system (EMR). PHIN and eReferral are no longer in use.

Patient health information is now available to community providers via the web-based application EpicCare Link. Providers may also use EpicCare Link to submit referrals to Seattle Children’s, although faxed referrals will still be accepted.

Previous users of PHIN and eReferral should have received their new log-in credentials for EpicCare Link in September.  If you did not, please contact us at physician.relations@seattlechildrens.org.

If you are a Seattle Children’s Care Network (SCCN) user, nothing has changed in how you access your patients’ medical records; please continue to log in to EpicCare Link as usual through the Okta portal. Likewise, any provider with a Seattle Children’s badge ID should access EpicCare Link through Okta. Read full post »

Radiology/Lab Requests: Send Paper Orders with Patients (October Only)

During October, as Seattle Children’s transitions to Epic, we anticipate the possibility that PCPs’ faxed radiology or lab orders may not be received in a timely manner. As a precaution, if you are sending in your patient for imaging or labs, please fax in the order as usual but also give a paper order to the family to bring with them. This will help us be able to see your patient if they arrive without an appointment and we haven’t received the faxed order by the time they arrive.

Thank you for your understanding and cooperation as we switch to Epic.

Telehealth Services and Fees

Billing change: Seattle Children’s is billing a home telehealth administration fee of $75 for all telehealth visits, similar to the facility fee charged for in-person visits. The fee covers hospital expenses for a telehealth visit that are separate from the cost of the medical provider, including equipment and additional staff the hospital provides to support the appointment.

The home telehealth admin fee applies to telehealth visits with our hospital-based clinics, regardless of the provider’s location (e.g. office, home, lab), when patients are seen by a doctor, nurse practitioner, physician assistant or mental health professional. Read full post »

New Sleep Diagnosis: Restless Sleep Disorder

An international panel of sleep experts is adding a new pediatric sleep disorder they call restless sleep disorder (RSD) to parents’ and pediatricians’ radars.

Led by Seattle Children’s pediatric sleep specialist, Dr. Lourdes DelRosso, the group shared their consensus on a medical definition of RSD in a paper published in Sleep Medicine. Known to occur in children ages 6 to 18, RSD can lead to attention impairment, mood and behavioral problems and other issues at home and school due to poor sleep quality. Read full post »

Announcing a Clinical Trial for Fluid Resuscitation in Suspected Sepsis

PRoMPT BOLUS (PRagMatic Pediatric Trial of Balanced vs. nOrmaL Saline FlUid in Sepsis) is a clinical study to compare two commonly used treatments for pediatric sepsis to see if one is more effective and safer than the other. The treatments in this study are two different types of intravenous (IV) fluids. One fluid type is normal saline and the other is balanced fluids (such as lactated Ringer’s or PlasmaLyte). Both fluid types are effective to treat sepsis and both are commonly used, but we do not know if one of these fluid types is better. Read full post »

COVID-19 Testing Update

We are excited to continue partnering with our pediatric provider community in offering COVID-19 testing (see our COVID-19 testing page for complete information including how to order a test).

Availability of tests:

Our capacity is highest at our Urgent Care in Seattle. Testing is frequently fully booked at our South Clinic in Federal Way. Our remaining locations usually have some capacity. Appointments can generally be scheduled within 24 to 48 hours.

Testing locations:

    1. Sand Point Learning Center (drive-through)
    2. Urgent Care – Seattle Hospital Campus
    3. Urgent Care – North Clinic in Everett
    4. Urgent Care – Bellevue Clinic and Surgery Center
    5. Urgent Care – South Clinic in Federal Way

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