1. There IS a Washington Mental Health Referral Service for Children and Teens!

Washington’s Mental Health Referral Service for Children and Teens connects families to licensed providers in their local area with current availability who fit a child’s mental health needs and insurance coverage. Washington Healthcare Authority funds the referral service and Seattle Children’s operates it.

The service launched in Spring 2019, but many health care providers still don’t know about it. If you have been a subscriber to Provider News for the last year, you may have seen our April 2019 launch announcement and our update in August about the service growing.

2. It connects families to mental health providers who actually have availability and take the child’s insurance.

One of the unique features of the Washington Mental Health Referral Service is that families get connected with mental health providers who actually have availability to see their child. When a family receives a referral, it includes providers who take their child’s insurance.

There are more than 1700 pediatric mental health providers currently identified by the service.

3. Families are served quickly.

The service returns calls to families within one day, and strives to provide families with referrals to mental health providers within two weeks, depending on demand. Survey data shows that 60% of families have either scheduled or attended an appointment within just 2 weeks of receiving their referrals.

4. Families give the service high marks.

A family satisfaction survey found that respondents were very likely to recommend the Washington Mental Health Service for Children and Teens to other families who needed referrals to mental health care (4.9 out of 5). They felt the service met their needs well (4.7 out of 5) and were very satisfied overall (4.7 out of 5).

5. The service shares information with PCPs.

The Washington Mental Health Service for Children and Teens sends PCPs a letter regarding the referrals given to their patient’s family, so they can remain involved in their patient’s care.

 

More about the service:

  • Families can access the service by calling 833-303-5437, Monday through Friday from 8 a.m. to 5 p.m. Pacific time, to connect with a referral specialist.
  • All healthcare providers are encouraged and welcome to direct families to the service.
  • Help spread the word about this unique new service for families! Consider forwarding this article to a colleague or posting it to your social media.
  • See program highlights from fiscal year 2019-2020